Saved 20% in office staff headcount expenses by implementing Pallet
Consolidated 2 disparate systems into Pallet OS, eliminating duplicate data entry
Deployed AI to automatically parse incoming PDF orders, reducing manual processes
“This business is about maximizing the amount of freight I can move across my dock and Pallet lets me grow my business faster.”
Saved 20% in office staff headcount expenses by implementing Pallet
Consolidated 2 disparate systems into Pallet OS, eliminating duplicate data entry
Deployed AI to automatically parse incoming PDF orders, reducing manual processes
Victory Final Mile (VFM) is hitting record profits after streamlining operations with Pallet OS. By consolidating scattered tools into one powerful system, VFM has eliminated days of work doing duplicate data entry and data syncing. By adopting Pallet’s AI assistant CoPallet, VFM now auto-reads PDF order requests, instantly creating orders without manual work.
Victory Final Mile (VFM) is the premier final mile carrier in the Pacific Northwest, servicing the Spokane metropolitan area. VFM handles primarily air freight cartage and home delivery, while also offering warehousing storage and cross-dock.
Chad Hawley has been CEO of VFM since 2019, and previously spent over 22 years in logistics at Pilot Freight Services.
To Chad, a good logistics operator needs to be a strong problem solver to maximize the amount of freight that gets delivered.
“Before switching to Pallet, VFM was using 2 different systems for TMS and dispatch, along with QuickBooks for accounting. Orders that came through the TMS were entered into the dispatch system. Every update — out for delivery, delivered — had to be double entered into both systems. And when an order was finally done and the proof of delivery (POD) signed, VFM’s team had to take the POD out of the dispatch system, match it to the order in the TMS.”
Before switching to Pallet, VFM was using 2 different systems for TMS and dispatch, along with QuickBooks for accounting. Orders that came through the TMS were entered into the dispatch system. Every update — out for delivery, delivered — had to be double entered into both systems. And when an order was finally done and the proof of delivery (POD) signed, VFM’s team had to take the POD out of the dispatch system, match it to the order in the TMS.
VFM’s team would spend hours every week dealing with duplicate data entry and manual lookup across these two systems. The extra work, staffing costs, and potential for error led VFM to look for another solution.
“One of the things that I love about Pallet is that it removed all the extra steps to complete an order quickly and without mistakes”
With Pallet, VFM combines all these tools into one place. New orders and updates didn’t need to be entered into multiple systems. Completed orders were immediately ready to bill as soon as the POD was signed. Pallet removed half the steps required to process an order.
Before Pallet, VFM had been using legacy software from the 1990s to operate the business. Chad was excited about the new possibilities that modern software unlocked for his company. In particular, CoPallet — Pallet’s AI assistant — was able to automatically parse new orders that came in through PDF and automatically upload all the required information into Pallet OS.
Learn more about CoPallet“All I have to do is go click on it, verify the information, and hit Save. That’s not something that anyone else has, as far as I know… It’s a huge timesaver.”
Technology consolidation and automation had a visible impact on VFM’s bottom line. Typically, more orders meant that VFM would need to hire more staff. Since adopting Pallet, VFM’s business grew by 20%, but VFM didn’t need to hire new staff due to efficiency gains. These savings go directly to the bottom line as increased profits.
As an owner and executive, Chad is always on the hunt for smarter ways to elevate his business and bringing in Pallet was transformative.
“As my business grows, normally I’d have to hire someone to handle the data entry and customer service. But using CoPallet, I don’t have to because that stuff is already being done.”